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FAQ

DO YOU HAVE A MINIMUM SPEND?

Yes, we have a minimum spend of $60. If your order is under $60 there is a $10 administration and processing fee, which will be applied to your order upon confirmation. 

WHAT ARE THE COLLECTION & RETURN DAYS?

For collection we ask that you collect your hire items on the Thursday prior to your wedding date between 10am-3pm. If you cannot collect on the Thursday, please contact us to make alternative arrangements for a Friday collection.

For return, the items can be returned to our warehouse on the Monday following your wedding date between 10am-3pm.  Upon drop off we will inspect the goods, however this is time permitting with other deliveries. We will advise via email if any of the goods appear to be damaged or missing so the appropriate replacement fee can be discussed. A full list of the replacement fee prices is available from us at any time.

HOW LONG IS THE HIRE RENTAL TERM?

Our rental term is 4 days in duration (Thursday to Monday). If you are having a weekday wedding, please contact us to organise alternate pickup and dropoff days.

DO YOU LOAD GOODS INTO OUR VEHICLE FOR US?

Due to insurance purposes, our staff cannot load your hire items into your car. Please ensure that you have enough people to assist with loading your hire goods.

CAN SOMEONE ELSE COLLECT AND RETURN GOODS FOR ME?

Yes. You can have a friend or family member collect your hire goods and return them for you. We do require you to provide us with the return person details on the credit card security bond form.

CAN YOU DELIVER THE HIRE ITEMS TO ME?

We do not offer a delivery service however we can recommend local delivery companies to you once your order has been placed.

CAN I EXTEND MY HIRE DURATION?

Yes you can extend your hire duration outside of the allocated period and this will incur a fee. The fee for extending your hire duration is a 20% surcharge of your total $ of your DIY Hire order/s.

HOW CAN I GET A HIRE QUOTE?

You don't need to email us for a hire quote. All items are listed on our website, ready to calculate for you. Simply pop the items required into the cart and it will total them as you go.

HOW WILL I KNOW AVAILABILITY OF ITEMS?

We have a very large inventory of our hire range. Please go ahead and place your order for the items you require, and you will receive email confirmation of availability and further instructions within 2 working days.

HOW DO I KNOW IF YOU ORDER WENT THROUGH?

You will receive an automated email confirmation once placing your order and then further confirmation wtihin 2 working days with all the required DIY information and forms.

WHEN AND HOW DO I PAY FOR MY ITEMS?

A $100 deposit is required within 3 business days of confirmation of your order. Full payment is required 4 weeks prior to your wedding/event date. If your order totals less than $100, full payment must be made within that same 3 day business day period. Please wait for email confirmation from us to confirm that your goods are available on your dates required. If paying by EFT, please use your order number as reference on your transfer. Our bank details are:

Bank: Commonwealth Bank of Australia

Name: Beautiful Beach Weddings Pty Ltd

BSB: 064 159

Account Number: 1036 4262

You may also pay via credit card over the phone, simply call us on 07 3272 9069 during business hours and we can process your payment.

WHY DO WE HAVE TO FILL OUT THE CREDIT CARD SECURITY BOND FORM IF WE HAVE ALREADY PAID?

This form is only used if goods are returned damaged or broken and this will be discussed with you prior to any amount being processed. The form is only holding your credit card details on file for us and no amount is charged or frozen. The form also requests a "next point of contact" which includes details of the designated person/s picking up or returning your DIY Hire items. This form must be returned via email prior to pickup.

WHAT IF I NEED TO CANCEL MY ORDER?

In the event of cancellation by the hirer, at least 6 weeks notice is required to receive a refund. A cancellation fee of $75 per order will apply. If you need to cancel within 4 weeks of hire date, any refund of monies is at the discretion of management. Any items cancellations within the order, or a decrease in amount within 4 weeks of event will not be refunded.

Please contact us if you would like a full list of our Terms and Conditions of Hire