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Terms and Conditions

BEAUTIFUL WEDDINGS

TERMS & CONDITIONS OF HIRE

TERMS & CONDITIONS OF HIRE

 

DO YOU HAVE A MINIMUM SPEND? 

Yes, we have a minimum spend of $60. If your order is under $60, a $10 administration and processing fee will be applied to your order upon confirmation. 

 

WHAT ARE THE COLLECTION & RETURN DAYS?

For collection we ask that you collect your hire items on the Thursday prior to your wedding date between 10am-3pm. If you cannot collect on the Thursday, please contact us to make alternative arrangements for a Friday collection.

For return, the items can be returned to our warehouse on the Monday or Tuesday following your wedding date between 10am-3pm

 

HOW LONG IS THE HIRE RENTAL TERM?

Our rental term is 4-5 days in duration (Thursday to Monday/Tuesday). If you are having a weekday wedding, please contact us to organise alternate pickup and drop off days.

 

DO YOU LOAD GOODS INTO OUR VEHICLE FOR US?

Due to insurance purposes, our staff cannot load your hire items into your vehicle. Please ensure that you have someone willing and able to load your hire goods.

 

CAN SOMEONE ELSE COLLECT AND RETURN GOODS FOR ME?

Yes. You can have a friend or family member collect your hire goods and return them for you. We do require you to provide us with the return person details on the credit card security bond form.

 

CAN YOU DELIVER THE HIRE ITEMS TO ME?

We do not offer a delivery service for our DIY hire items, however if you are interested in having someone style your wedding, we have a dedicated styling team for that. Please call our office on 3272 9069 to discuss further.

 

CAN I EXTEND MY HIRE DURATION?

Yes you can extend your hire duration outside of the allocated period and this will incur a fee. The fee for extending your hire duration is a 20% surcharge per day of your total $ of your DIY Hire order/s. This needs to be organised prior to collection of your gear as we will determine availability of goods.

 

HOW CAN I GET A HIRE QUOTE?

You don't need to email us for a hire quote. All items are listed on our website, ready to calculate for you. Simply pop the items required into the cart and it will total them as you go.

 

HOW WILL I KNOW AVAILABILITY OF ITEMS?

We have a very large inventory of our hire range. Please go ahead and place your order for the items you require, and you will receive email confirmation of availability and further instructions within two working days.

 

HOW DO I KNOW IF YOU ORDER WENT THROUGH?

You will receive an automated email confirmation once placing your order and then further confirmation within 2 working days with all the required DIY information and forms.

 

WHEN AND HOW DO I PAY FOR MY ITEMS?

Please wait for email confirmation from us to confirm that your goods are available on your dates required. Then a $100 deposit is required within 48 hours of confirmation of your order. If your order totals less than $100, full payment must be made within that 48 hours.

If paying by EFT, please use your order number as reference on your transfer and email a copy of your transaction receipt to hire@beautifulweddings.com.au along with your order number.

Final payment is required 4 weeks prior to your wedding/event date.

 

Our bank details are:

Bank: CBA

Name: Beautiful Beach Weddings Pty Ltd

BSB: 064 159

Account Number: 1036 4262

 

You may also pay via credit card over the phone, simply call us on 07 3272 9069 during business hours and we can process your payment.

 

WHY DO WE HAVE TO FILL OUT THE CREDIT CARD SECURITY BOND FORM IF WE HAVE ALREADY PAID?

The form is only holding your credit card details on file for us and no amount is charged or frozen. The form also requests a "next point of contact" which includes details of the designated person/s picking up or returning your DIY Hire items. This form must be returned via email prior to pickup.

 

LOST, DAMAGED OR SOILED ITEMS

If goods are damaged, not returned or in need of cleaning, the necessary replacement or cleaning costs will be charged to your nominated credit card once inspected upon return. Confirmation of these charges and photos (if applicable) will be emailed to you.  

 

WHAT IF I NEED TO CANCEL MY ORDER?

In the event of cancellation by the hirer, 8 weeks notice is required to receive a refund. A cancellation fee of $75 per order will apply. For orders totalling more than $300 a 25% cancellation fee will apply. If you cancel within 28 days of hire date, any refund of monies is at the discretion of management.

 

 

FURTHER INFORMATION ON SPECIFIC ITEMS

 

Please ensure that you read the following information specific to the product that you have hired as this will help you care for the items. All items are returned in the same condition that they were given to you in & if you receive an item in a box please return the item in the same box.

 

CHAIRS & STOOLS

Our chairs & stools are provided to you clean and in one piece, please return them to us in the same condition. If they happen to get dirty, i.e muddy, sandy, dusty or have grass stuck to them please ensure that you wipe them down prior to return. If the chairs get wet at any point please make sure they are wiped down as soon as possible. If the chairs are returned dirty there is a $2 cleaning fee per chair for cleaning. If any of the chairs are missing or broken on return, we will notify you of the replacement cost depending on what chair you have hired.

 

 

NATURAL WOVEN MATS OR BAMBOO MATS

If you are using the natural woven mats or bamboo mats on the beach please ensure that you shake the sand out of them as much as possible prior to folding or rolling them up. We are happy for you to use light coloured fresh petals on these mats, however please do not use red petals as they will stain. Please DO NOT GET THESE MATS WET. In the event that they do get wet or damp please ensure that you leave them laid out in the sun on the ground to dry. If rolled up wet they will go mouldy and we are not able to get the mould out of them. The replacement fee per 3m natural woven mat or bamboo mat is $175 each.

 

WHITE OUTDOOR AISLE RUNNER / RED CARPET AISLE RUNNER

Please ensure that you shake the carpet out and brush off any leaves or grass that may be on the carpet. If the carpet does get wet during use please leave rolled out to dry. Use of light coloured petals are fine on the carpet, however please DO NOT USE RED/DARK COLOURED PETALS as these will stain. Replacement fee for our red & white carpet is $350 per 6m. Cleaning fee is variable depending on how soiled it is.

 

BAMBOO ARBOUR WITH DRAPING / SINGLE ARCH WITH DRAPING

Please follow the instructions provided when putting up the arbour at your ceremony location. Be gentle when taking down the arbour and ensure that no poles are dropped to the ground as this may cause the bamboo to crack. If the arbour draping gets wet or damp during use please keep it out until it is completely dry and roll it up neatly afterwards. If the arbour draping is rolled up wet it will go mouldy. Replacement fee for a full custom made arbour is $950 and draping $150.

 

FLOWERS FOR ARBOURS AND TEEPEES

The flowers can be quite delicate if not handled correctly. Try not to crush the flowers or get them wet or dirty. The organza ribbon attached to the flowers needs to be tied on when returned. If the flowers are returned damaged or dirty, a replacement fee of $10 per spray will be charged.

 

SILK PARASOLS

Silk parasols are not suitable to use in the rain. If they do get wet or damp please ensure you leave them out to dry. We ask that you are gentle when putting the parasols into their buckets as the bamboo on the inside of the parasol can break if handled roughly. Replacement fee of each parasol is $10.

 

UMBRELLAS

Please ensure that umbrellas are returned dry.

 

CHAIR COVERS

Our chair covers are suitable for indoor chairs only. We will wash the chair covers when returned, however if there are large stains (eg. Red wine stain) that is difficult or cannot be removed a replacement fee will be charged. Please ensure that all chair covers are not inside out prior to being returned and are folded neatly.

 

TABLE LINEN

Please do not leave folded when wet. The table linen will get washed when returned, however if there are large stains (eg. red wine stains) that is difficult or cannot be removed a replacement fee will be charged. Please ensure there is no food attached to the cloth and please cloths are folded when returned.

 

VASES

Each vase is provided to you clean, please ensure that you wash them out or clean with window cleaner prior to being returned. Each vase is to be returned in its box. Make sure that you let your venue know that not to throw away the boxes. Replacement fees for vases range between $10 and $30 each. If returned back dirty, a cleaning fee of $5 will be charged per vase.

 

CANDELABRAS

We ask that you ensure that any wax that may have dripped during your event be cleaned off before being returned to us. Please use hot water/steam and a polishing cloth so you don’t scratch the surface. If they are returned to us with wax on them a cleaning fee will be charged. The cleaning fee amount will vary depending on the amount of wax on each candelabra.

 

TEALIGHT HOLDERS

If you are using real wax candles ensure you remove each burnt out candle. If wax is on the tealight holder please clean this prior to returning your hire. Cleaning fees for tea light holders if returned with wax on them varies depending on how dirty they are. Replacement fees for our tealight holders range from $1 to $3.50 each.

 

MIRRORS

Please use window cleaner to wipe all marks off the mirrors before being returned. A cleaning fee of $2 per mirror will be charged if they are not returned clean. If lost or broken a replacement fee will be charged.

 

BLACKBOARDS

Blackboards are to be wiped clean of all chalk before being returned to us. A cleaning fee will be charged if they are returned dirty or with writing still on them.

 

If you have any questions regarding our t&c's please don't hesitate to call us on 07 3272 9069 or email us at hire@beautifulweddings.com.au. We look forward to you enjoying your Beautiful Weddings experience!